When I called, they agreed the old charge was bogus. When I logged in to pay, somehow a super-old charge is showing up, which was paid off. Fast forward 7 months and I have a new charge from a lab. After hours and hours on the phone I was finally able to get the last 2 payments taken care of. Meanwhile, they're sending threatening letters about my account going to collections. They kept telling me the withdrawals would automatically start up again, but that didn't happen. Last year, I was set up on a payment plan first 2 payments went through fine, then all of a sudden they stopped withdrawing payments and no one could tell me why. I've had multiple bad experiences with Mydocbill. BCBS says they would have been happy to pay the claim if MDB had just submitted it correctly! But now here I am, being hounded by a collection agency for a bill that MDB screwed up because it cannot be bothered to use hyphens. In total, she says they made seven attempts to file a claim with BCBS, and BCBS denied all of them. When she returned to the call, Delana told me that her supervisor told her, “We don’t use hyphens,” suggesting that none of MDB’s attempts to submit a claim to BCBS have spelled my name correctly. She put me on hold so that she could ask her supervisor. However, when I called MDB today, and I asked the customer service representative, Delana, whether MDB had actually ever submitted the claim to BCBS with the hyphen included, she was not sure. There is a hyphen on my insurance card, and both BCBS and I have repeatedly drawn MDB’s attention to the need to include the hyphen when submitting a claim to BCBS, as evidenced by my emails & phone calls with MDB, plus digital correspondence between BCBS and MDB. My insurance company, BCBS, spells my last name with a hyphen. MyDocBill has sent my bill to collections even though it was their inaccuracy that caused my health insurance to "deny" the claim they tried to file. MyDocBill says they "don't use hyphens" so my insurance won't pay their claim.
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